Last Updated: December 2025

1. Introduction

This Privacy Policy is intended to explain who we are, how we collect, share, and use your personal data, and how you can exercise your privacy rights.

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

2. About SOOMFON

SOOMFON is one of the world's leading providers of hardware, software, and services for gamers and live stream creators. With years of experience in computer and video technology, SOOMFON offers a full range of products that bring a high-performance, professional experience to content creators, enthusiasts, and e-sports users.

For more information about SOOMFON, please visit our website.

3. Scope of the Privacy Policy

This policy applies to our “Services” (“Services”), including but not limited to the following:

·Our Websites (“Sites”): E.g., soomfon.com/pages/support, creator.key123.vip/en/, soomfonspace.key123.vip/home, etc.

·Our Hardware and Software (“Products”): E.g., SOOMFON Stream Controller and SOOMFON Stream Controller SE.

·Our Platforms: E.g., soomfon.com/pages/support, soomfonspace.key123.vip/home.

·Our Offline Services: E.g., conferences, trade shows, events, and support services.

Important Notice: Our Services may integrate Google API Services. By accessing or using Services that include Google API Services, you agree to the YouTube Terms of Service and the Google Privacy Policy.

Unless otherwise stated, all new features are subject to this Privacy Policy.

4. Personal Data We Collect (Detailed Classification)

We collect the following categories of personal data, depending on how you interact with SOOMFON:

Data Category

Description

Examples

(not limited to)

Identity Data

Information used to identify you.

Name, account number, device and service registration information, age.

Contact Data

Information used to contact you.

Email address, phone number, physical address.

Device/Network Data

Information about your device and network connection.

Device serial number, unique ID, IP address, operating system type, browser type, software version.

Payment Data

Information used to complete transactions and process payments.

Billing address, payment method (we generally do not store full payment card numbers).

Transaction Data

Information about your purchases of SOOMFON products and services.

Purchase history, transaction details, warranty records.

Audio/Video Data

Recordings and images collected through the Services.

User-submitted video content, customer support call recordings (with consent).

Usage and Log Data

Information about your activity using our products and services.

Website and app performance data, clickstream data, software crash data, frequency of use.

Location Information

Information related to your geographical location.

Country or city inferred via IP address.

Google User Data

Data you authorize us to access through the Google API.

Depends on the permissions you grant, such as your Google account ID, email.

Inferred Data

Information about your preferences, behaviors, or profiles that we derive by analyzing the above data.

Consumer profiles, purchase propensity, personalized recommendation models.

 

5. How We Process Personal Data (Purpose-Based Refinement)

We generally process your personal data for the following activities and purposes:

5.1. Account Registration and Management

We process Identity Data, Contact Data, and Device Data to create and maintain your account and to provide the features and services you request.

5.2. Completing Transactions and Service Provision

We process Payment Data, Transaction Data, and Contact Data to fulfill your orders, manage your subscriptions, provide customer support, warranty, and fulfill our contractual obligations.

5.3. Improving and Maintaining Services

We process Device/Network Data, Usage and Log Data, and Inferred Data for:

·Monitoring and analyzing service performance.

·Debugging and fixing errors.

·Creating aggregated data for product development and improvement.

5.4. Commercial Purposes and Consumer Profiling

We use your personal data for the following commercial purposes to grow our business, understand our customers, and conduct marketing:

·Creating Consumer Profiles: We link Identity, Transaction, Usage, and Inferred Data to create consumer profiles to better understand customer preferences.

·Personalization and Recommendations: Providing you with personalized content, recommendations, and marketing messages based on your profile and preferences.

5.5. Security, Compliance, and Legal Requirements

We process all necessary personal data for:

·Security and fraud prevention, including protecting our Services, employees, and users.

·Complying with legal obligations, governmental requests, or protecting the rights, property, or safety of SOOMFON.

 

6. Sharing and Disclosure of Personal Data

We do not sell your personal data. We only share, transfer, or disclose your personal data under the following circumstances:

6.1. Third-Party Service Providers and Affiliates

We share data with trusted third-party vendors to support our business operations and service provision. These vendors include cloud service providers, payment processors, analytics agencies, customer support platforms, etc.

·Affiliates: We may share data with SOOMFON's affiliates (if any) to provide integrated services and conduct internal administration.

6.2. Google User Data Disclosure (Strictly Limited)

For Google User Data we obtain through Google API Services, we commit to:

·Not use this data for serving advertisements.

·Sharing Objects and Purpose: We only share this data with our authorized service providers, and only for the purpose of providing or improving user-facing core functionality to enable the Google features integrated within SOOMFON software and platforms.

·Restrictions: We will not transfer or disclose this data to any other third party, except as required by law or with your explicit consent.

6.3. Other Disclosure Situations

·Business Transfer: In the event of a merger, acquisition, or asset sale.

·Legal Requirements and Compliance: In the event of legal requirements or government investigations.

·With Your Consent: Before any sharing or disclosure beyond what is stipulated in this policy.

 

7. Data Protection and Security Mechanisms

We are committed to protecting your personal data. We have implemented comprehensive and strict technical and organizational security measures to prevent unauthorized access, disclosure, use, modification, or loss of your data.

7.1. Sensitive Data Protection

For all sensitive data, including payment information, geographical location data, and sensitive user data we obtain through the Google API, we implement the following industry-leading protection mechanisms:

·Encrypted Transmission and Storage:   *Transmission Encryption: We use industry-standard SSL/TLS protocols to encrypt data transmission.   *Encryption at Rest: For sensitive data stored on servers, we use AES-256 or equivalent encryption at rest for protection.

·Access Control and Authentication:   * We enforce strict principles of least privilege.   * All sensitive data access operations are protected by Multi-Factor Authentication (MFA) and strong password policies.

7.2. Data Retention

Data Retention Period: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we generally retain transaction and payment data until the end of the warranty period for the product you purchased, or for the period necessary to comply with tax and accounting obligations.

 

8. Your Rights

Under applicable law, you may have the following rights:

·Access, correct, or delete your personal data.

·Request account deletion.

·Revoke Google Authorization: You can revoke authorization at any time in our application settings or directly through your Google account security settings: https://security.google.com/settings/security/permissions.

To exercise your rights, please contact: soomfon.com/pages/support, support@soomfon.com

 

9. Appendix: Disclosure Summary and Supplementary Notices

9.1. Personal Data Disclosure Summary

9.1.1. Summary of Data "Sold" under Legal Definition

Disclaimer: Although SOOMFON does not sell your personal data in the traditional sense, under the broad definition of certain laws (e.g., CCPA), sharing specific data with third parties for marketing purposes may be considered a "sale." The table below outlines the categories of personal data that might involve such a "sale":

Categories of Personal Data Involved in a "Sale"

Categories of Receiving Third Parties

Identity Data

Not sold to any companies

Device/Network Data

Not sold to any companies

Contact Data

Not sold to any companies

Transaction Data

Not sold to any companies

Usage and Log Data

Not sold to any companies

Inferred Data

Not sold to any companies

9.1.2. Summary of Data Disclosed for Business/Commercial Purposes

The table below summarizes the categories of data we have disclosed to third parties for business purposes, such as operation, service provision, and legal compliance, over the past 12 months:

Categories of Data Disclosed for Business Purposes

Categories of Receiving Third Parties

Identity Data

Affiliates

Device/Network Data

Affiliates

Contact Data

Affiliates

Payment Data

Affiliates

Transaction Data

Affiliates

Audio/Video Data

Affiliates

Location Information

Affiliates

 

9.2. Other Supplementary Privacy Notices

The following are supplementary privacy notices we may provide for specific products or services:

Product or Notice

Link

SOOMFON Stream Controller

-

SOOMFON Stream Controller SE

-

Cookies and Similar Technologies

-

 

10. Contact Information

If you have any questions about this Privacy Policy, please contact us at: support@soomfon.com

This Privacy Policy may be updated from time to time, and the latest version will be posted on this page.